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Returns & Refunds

Thank you for your purchase from Our Website. If you’re not completely satisfied, please review our refund and return policy. This policy applies to all products you purchased with us.

Interpretation and Definitions:


Words with capitalized initials have specific meanings, regardless of singular or plural form.


Company refers to Electronic Commerce Guru PTY/LTD, located at 2304 HLOKOHLOKO RD IMBALI UNIT 2, PIETERMARITZBURG, KWAZULU-NATAL, 3201, with registration number 2023/807410/07.

Goods refer to items offered for sale on our Service, whether tangible or digital.

Orders refer to your purchase requests from us.

Service refers to Our Website.

Website refers to the URL accessible from

You refer to the individual or legal entity accessing or using our Service.

Your Order Cancellation Rights

If you need to cancel your order from our Website, please inform us via email at We will refund you within 14 days using the same payment method you used.

Digital Goods

For recurring digital goods and subscriptions, you can cancel anytime, but no refunds or credits will be provided for partial subscription cycles. For one-time digital goods, you can cancel within 7 days of purchase or contact our support if the product doesn’t meet the description.

Digital Services

Refunds for digital services will be assessed on a case-by-case basis. Contact our support with your cancellation request, considering factors like Terms of Use and proper execution of services.

Tangible Goods

You can cancel your order within 7 days of receiving the goods.

Conditions for Returns

To be eligible for a return, ensure that the goods were purchased within the last 7 days, are in their original packaging, and meet the specified return conditions. We reserve the right to refuse returns that don’t meet these conditions.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. Ship the goods to the address provided. We recommend using an insured and trackable mail service.


If the goods were marked as a gift and shipped directly to you, you’ll receive a gift credit upon return receipt. If not marked as a gift, the refund will be sent to the gift giver.

Contact Us

For any questions regarding our Returns and Refunds Policy, please email us at