Thank you for choosing to visit and shop at Our Website. This Shipping and Delivery Policy sets out the terms and conditions governing the shipment and delivery of goods purchased from us.
Interpretation and Definitions:
Capitalized initials in words have defined meanings, regardless of whether they are used in singular or plural form.
Definitions:
Company: Refers to Electronic Commerce Guru PTY/LTD, located at 2304 HLOKOHLOKO RD IMBALI UNIT 2, PIETERMARITZBURG, KWAZULU-NATAL, 3201, with the registration number: 2023/807410/07.
Country: Refers to South Africa.
Goods: Refers to the items offered for sale on our Service, whether tangible or digital.
Orders: Refers to your purchase requests from us.
Service: Refers to Our Website.
Website: Refers to the URL accessible from https://gameexploration.com/.
You: Refers to the individual or legal entity accessing or using our Service.
Digital Goods Delivery Policy:
Digital Goods will be delivered through download or grant of access, either by email, designated Website access, or any other means determined by us. Delivery is considered complete when the purchased Digital Goods are downloaded or accessed. For refunds and returns, the Delivery date is based on the first download or grant of access.
Shipping Policy:
Order processing takes 1-3 business days after receiving a confirmation email. Orders are not processed or shipped on weekends or holidays. You will receive a notification when your order has been shipped. The processing time is separate from the shipment time, which depends on the chosen shipping method and carrier.
Shipping Rates & Delivery Estimates:
Shipping is free of charge. The estimated delivery time is 5 to 14 days, varying based on your location.
Shipment Confirmation & Order Tracking:
Upon shipment, you will receive an email notification with a tracking number to monitor your order’s status. Please allow 24-48 hours for the tracking information to become available. If there are any delays or issues with the delivery, please contact us.
Customs, Duties, and Taxes:
Any customs and taxes applied to your order are your responsibility. We are not liable for fees imposed during or after shipping.
Damages:
We are not responsible for any products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier and file a claim, retaining all packaging materials and damaged goods.
Refunds & Returns:
For refund or return requests, please refer to our Refunds & Returns Policy on our website.
Contact Us:
If you have any questions regarding our Shipping Policy, you can visit this page on our website: [Link to Shipping Policy]. Alternatively, you can reach us via email at support@gameexploration.com.